Intermittent Service Disruptions

Update timeline

1. identified Feb 08, 2026, 10:21 AM UTC

   From approximately 6:15 PM AEDT (8:15 AM GMT) on Saturday, 7 February, Microsoft Azure reported a power outage at one of its data centres, resulting in service disruptions across Synergy and associated services, including Power BI. Microsoft has advised that the environment has been stabilised; however, Synergy users may continue to experience intermittent disruptions over the next 24 hours and we will continue to provide updates as they become available from Microsoft.

2. monitoring Feb 09, 2026, 01:09 AM UTC

   Microsoft have advised issue has been downgraded from Critical to Warning level. We will continue to monitor.

3. resolved Feb 16, 2026, 10:47 PM UTC

   The issue has been marked as resolved by Microsoft and we will continue to monitor. Microsoft released the following information regarding the incident. Between 07:58 UTC on 07 February 2026 and 04:24 UTC on 08 February 2026, customers using multiple Azure services in the West US region may have experienced intermittent service unavailability, timeouts and/or higher than normal latency. The event began following an unexpected power interruption affecting a single West US datacenter, after which internal monitoring reported widespread device unreachability and downstream service degradation. Further information can be accessed by Microsoft users with Azure access here: https://status.cloud.microsoft/