Resolved after 1 day 1 hour, affecting Synergy App, on July 5, 2026.
Our team has resolved the issue that was causing users to be unexpectedly redirected to the login page when performing various actions within Synergy. To restore stability, Synergy services were restarted at 12:00 pm AEST. Following the restart, login functionality returned to normal and stability has since been confirmed by affected users. This issue impacted users between 8:00 am and 12:00 pm AEST. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.
Affected components
Update timeline
- investigating Jul 05, 2026, 11:32 PM UTC
Our development team is currently investigating reports of users being automatically logged out approximately 15 minutes after signing in. We understand the impact this may be having and apologise for the inconvenience. We will provide further updates as soon as more information becomes available.
- monitoring Jul 05, 2026, 11:49 PM UTC
The issue causing unexpected user logouts has been identified, and a resolution has been implemented. Users should no longer experience automatic logouts. Our development team will continue to closely monitor the platform to ensure the issue has been fully resolved and to identify any further occurrences. Thank you for your patience while we worked to address this issue.
- identified Jul 06, 2026, 12:00 AM UTC
We have received additional reports of users being unexpectedly logged out after sign-in. Our development team continues to investigate the issue and is actively working to identify the underlying cause. We apologise for the ongoing inconvenience and will provide further updates as more information becomes available.
- identified Jul 06, 2026, 01:37 AM UTC
At 12:00 PM AEST / 2PM NZ ST there will be up to 15-20 minutes of downtime for Synergy. This downtime is required to resolve the log-in issue reported by multiple users today, 06/07/2026. We sincerely apologise for this disruption.
- monitoring Jul 06, 2026, 02:47 AM UTC
Synergy has been successfully restarted and is now back online. The restart appears to have resolved the issue that was causing users to experience login problems. Our teams will continue to closely monitor the platform to ensure stability. Thank you for your patience and understanding while we worked to resolve this issue.
- resolved Jul 07, 2026, 01:05 AM UTC
Our team has resolved the issue that was causing users to be unexpectedly redirected to the login page when performing various actions within Synergy. To restore stability, Synergy services were restarted at 12:00 pm AEST. Following the restart, login functionality returned to normal and stability has since been confirmed by affected users. This issue impacted users between 8:00 am and 12:00 pm AEST. We apologise for the inconvenience and appreciate your patience while we worked to resolve the problem.
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