Intermittent System Outage

Update timeline

1. investigating Jul 23, 2026, 04:42 PM UTC

   We are currently experiencing outages for Synergy and associated services due to Microsoft a connectivity issue. They have advised a networking issue affecting connectivity to Azure services in the West US region. Customers may experience intermittent connectivity failures, increased latency, or difficulty accessing Azure services. We will continue to monitor but please also refer to Microsoft's status page at https://azure.status.microsoft/en-us/status

2. identified Jul 23, 2026, 06:12 PM UTC

   Microsoft is actively investigating options to mitigate the impact on affected services. While no estimated timeframe is currently available, we continue to monitor the situation closely.

3. monitoring Jul 23, 2026, 07:07 PM UTC

   Access to Synergy and associated services are recovering following Microsoft's rollback of a recent change. We will continue to monitor closely while Microsoft completes validation of the restoration.

4. monitoring Jul 23, 2026, 08:49 PM UTC

   Synergy and associated services are operating as expected. Microsoft have advised that the issue has been downgraded from Warning to Good level. We will continue to monitor.

5. resolved Jul 24, 2026, 12:58 AM UTC

   Between approximately 12:45 AM AEST and 5:40 AM AEST on 24 July 2026 (15:45 PM BST and 20:40 PM BST on 23 July 2026), users may have experienced issues connecting to Synergy due to a network issue in one Microsoft's Azure West US data centres. All services have recovered and preliminary post incident review completed. More information can be found at https://azure.status.microsoft/en-us/status/history/