Total Synergy incident

Synergy 502 Bad Gateway Error.

Resolved after 2 hours 31 minutes, affecting Synergy App, on August 28, 2026.

resolved Aug 28, 2026, 07:55 AM UTC

The issue impacting Microsoft Azure outage affecting App Service in the West US region has been resolved and Synergy is back up and running. Thank you so much for your patience during this time.

Started
Aug 28, 2026, 05:24 AM UTC
Resolved
Aug 28, 2026, 07:55 AM UTC
Duration
2h 31m
Detected by Pingoru
Aug 28, 2026, 05:24 AM UTC

Affected components

Synergy App

Update timeline

  1. investigating Aug 28, 2026, 05:24 AM UTC

    Our development team are currently investigating multiple reports of 502 gateway errors. We will provide updates as they become available.

  2. identified Aug 28, 2026, 05:54 AM UTC

    We've identified the cause as a Microsoft Azure outage affecting App Service in the West US region. Since 3:21pm AEST (05:21 UTC), customers may see intermittent HTTP 500 errors, timeouts, or slow response times. Microsoft is working on a resolution and we're monitoring closely. We will continue to provide updates as they become available.

  3. resolved Aug 28, 2026, 07:55 AM UTC

    The issue impacting Microsoft Azure outage affecting App Service in the West US region has been resolved and Synergy is back up and running. Thank you so much for your patience during this time.

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