Affected components
Update timeline
- investigating Apr 28, 2026, 02:26 AM UTC
Our engineering team are investigating a new instance of 502 Bad Gateway errors. We will provide updates as they become available.
- investigating Apr 28, 2026, 04:13 AM UTC
We’re continuing to investigate the recent performance degradation to better understand the root cause. While our investigation is still ongoing, performance has stabilised and the platform is currently operating as expected. We’re closely monitoring the situation and will continue to investigate in the background. Further updates will be shared as more information becomes available.
- resolved May 01, 2026, 12:34 AM UTC
The Synergy production platform has stabilised and the service is operating as expected. At this time, we have not been able to identify a definitive root cause. Our team will continue to investigate and closely monitor the environment to ensure ongoing stability. If you experience any further issues, please contact our support team.
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