Total Synergy incident

Global Search Error Message

Resolved after 1 hour 52 minutes, affecting Synergy App, on October 28, 2025.

identified Oct 28, 2025, 03:52 AM UTC

We have identified an issue causing an error message when using the Global Search in Synergy. We expect this issue to be resolved within the next 90 minutes. In the meantime, we recommend using specific pages for searching (ie. Project List for Project searches). We apologise for any inconvenience this may cause.

Started
Oct 28, 2025, 03:52 AM UTC
Resolved
Oct 28, 2025, 05:44 AM UTC
Duration
1h 52m
Detected by Pingoru
Oct 28, 2025, 03:52 AM UTC

Affected components

Synergy App

Update timeline

  1. identified Oct 28, 2025, 03:52 AM UTC

    We have identified an issue causing an error message when using the Global Search in Synergy. We expect this issue to be resolved within the next 90 minutes. In the meantime, we recommend using specific pages for searching (ie. Project List for Project searches). We apologise for any inconvenience this may cause.

  2. resolved Oct 28, 2025, 05:44 AM UTC

    The issue impacting the Global Search has now been resolved.

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