Resolved after 1 hour 15 minutes, affecting Synergy App, on June 28, 2026.
The deployment has finished successfully. Invoices are now generating correctly, and formatting issues have been resolved. We will continue to test and monitor throughout the day. Thank you for your patience during this time, and apologies once again for the disruption this has caused.
Affected components
Update timeline
- identified Jun 28, 2026, 11:28 PM UTC
We’ve received multiple reports this morning (29 June 2026) of invoice documents failing to generate. Our development team has identified the cause and is actively working on a fix. We’ll provide further updates as soon as they become available. We sincerely apologise for the disruption to your invoicing this morning and are working to resolve this as quickly as possible.
- identified Jun 28, 2026, 11:56 PM UTC
Our development team will be deploying a fix at 10am AEST. During this time users may experience some slowness for up to 10 minutes. We will provide further updates shortly.
- resolved Jun 29, 2026, 12:44 AM UTC
The deployment has finished successfully. Invoices are now generating correctly, and formatting issues have been resolved. We will continue to test and monitor throughout the day. Thank you for your patience during this time, and apologies once again for the disruption this has caused.
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