Total Synergy experienced a critical incident on April 28, 2026 affecting Synergy App, lasting 2m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Apr 28, 2026, 12:11 AM UTC
We're currently investigating an issue reported by users receiving a 502 Bad Gateway Error. We will provide further updates as soon as possible.
- resolved Apr 28, 2026, 12:14 AM UTC
We have identified the issue causing the 502 Bad Gateway error and resolved the problem.
- postmortem Apr 29, 2026, 06:42 AM UTC
On 28 April 2026, some users experienced a 502 Bad Gateway error when accessing the Synergy Production Environment. The issue was caused by an SSL certificate that expired at 10:00 AM AEST. We received the first report at 10:07 AM AEST, and the certificate was renewed at 10:10 AM AEST, restoring access shortly after. The issue was confirmed as resolved by 10:12 AM AEST. We’re improving our certificate monitoring to help prevent this from happening again.