Total Synergy incident

502 Bad Gateway Error.

Critical Resolved View vendor source →
Started
Apr 28, 2026, 12:11 AM UTC
Resolved
Apr 28, 2026, 12:14 AM UTC
Duration
2m
Detected by Pingoru
Apr 28, 2026, 12:11 AM UTC

Affected components

Synergy App

Update timeline

  1. investigating Apr 28, 2026, 12:11 AM UTC

    We're currently investigating an issue reported by users receiving a 502 Bad Gateway Error. We will provide further updates as soon as possible.

  2. resolved Apr 28, 2026, 12:14 AM UTC

    We have identified the issue causing the 502 Bad Gateway error and resolved the problem.

  3. postmortem Apr 29, 2026, 06:42 AM UTC

    On 28 April 2026, some users experienced a 502 Bad Gateway error when accessing the Synergy Production Environment. The issue was caused by an SSL certificate that expired at 10:00 AM AEST. We received the first report at 10:07 AM AEST, and the certificate was renewed at 10:10 AM AEST, restoring access shortly after. The issue was confirmed as resolved by 10:12 AM AEST. We’re improving our certificate monitoring to help prevent this from happening again.

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