Total Synergy incident

Login Issues

Minor Resolved View vendor source →
Started
Feb 08, 2026, 09:24 PM UTC
Resolved
Feb 09, 2026, 04:17 AM UTC
Duration
6h 53m
Detected by Pingoru
Feb 08, 2026, 09:24 PM UTC

Affected components

Synergy App

Update timeline

  1. investigating Feb 08, 2026, 09:24 PM UTC

    We're currently investigating multiple reports of login issues this morning, 9 February 2026, 2025. Our development team are investigating this with the highest priority and we will provide updates as they become available.

  2. investigating Feb 08, 2026, 10:58 PM UTC

    Users are now reporting successful login. Our development team are continuing to investigate the cause and monitor performance.

  3. investigating Feb 09, 2026, 12:25 AM UTC

    Development are still investigating the root cause of this morning's login and performance issues, however we have confirmation that performance has improved. If you're still experiencing performance issues, please reach out to our Support team for further investigation.

  4. resolved Feb 09, 2026, 04:17 AM UTC

    The login and performance issues that Synergy users were experiencing from 7:30 AM AEDT, 9 February 2026 have been resolved. If you're still experiencing any performance issues, please contact Support for further investigation. Thank you for your patience and understanding during this time.

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