Torq Outage History

We’re investigating slowness in activity log ingestion affecting some customers in the US Data Center. Some activity log events may be delayed by up to 10 minutes. This does not affect workflow automation. We’re working to restore normal processing speed and will provide an update as we learn more.

We are continuing to investigate this issue.

We are currently investigating reports of intermittent issues with Single Sign-On (SSO) login. Some users may be unable to log in and may need to refresh the page or retry to access their account. Not all users are affected. Our team is actively investigating the root cause. We will provide an update as soon as we have more information. We apologize for the inconvenience.

We are currently investigating this issue.

Update: We continue to investigate the intermittent errors on the Cases dashboards. Performance is currently showing signs of improvement. The team is focused on identifying the root cause.

We are currently investigating an issue with Builderbox where some workflow executions are experiencing degraded performance and failing to return step results. Our engineering team is actively looking into the root cause, and we will provide updates as more information becomes available. Affected region: US.

Identified - We have identified a potential root cause involving increased load on our database cluster and are currently working on a mitigation plan to restore normal performance levels. Some workflow executions may still experience delays or missing step data in BuilderBox in the interim. We will provide another update once the mitigation is underway.

We are investigating an increase in error rates affecting some steps in our workflow execution engine. A subset of user workflows may be experiencing failures or delays during step execution. We apologize for the disruption and will update this page as soon as we have additional details.

We are continuing to investigate this issue.

We are investigating intermittent errors affecting workflows that use shared integrations in destination workspaces.

We are experiencing a slowness on case management UI Search

We've identified that new data is not being ingested into the EU Cases Dashboard. Existing case data remains accessible, but no new cases are being added to the dashboards. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

We're currently investigating elevated latency during webhook ingest affecting multiple customers. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

We are currently investigating elevated error ("code": 9) rates affecting cloud runner steps. Our team is actively working to identify the root cause. Updates will be provided as they become available.

We are aware of intermittent failures affecting a subset of Torq API workflow steps. Cases are fully operational and unaffected.

We're aware of a degradation with our Slack integration that is preventing triggers from executing. While we are still receiving events from Slack, the slackbot is currently unable to dispatch automated triggers. We are actively monitoring Slack's internal status and will update as soon as their service stabilizes.

We are currently investigating reports of performance degradation within our Auditing Services. Users may experience intermittent delays or slow response times while accessing audit logs and reports. Our engineering team is working to identify the root cause, and we are currently monitoring the situation to ensure service stability.

We're currently investigating step slowness affecting some users. Our team is actively working on a fix and we'll provide an update shortly.

We're currently investigating intermittent step execution failures affecting some users. Our team is actively working on a fix and we'll provide an update shortly.

We are currently investigating the issue.

We are currently investigating this issue.

We are continuing to investigate this issue.

We are currently experiencing an outage affecting the Torq Academy site. Users may be unable to access training materials, courses, or the Academy homepage.

We are currently investigating this issue.