Torq experienced a minor incident on July 9, 2026 affecting Administration Portal, lasting 3h 4m. The incident has been resolved; the full update timeline is below.
Affected components
Administration Portal
Update timeline
- investigating Jul 09, 2026, 03:05 PM UTC
We’re investigating slowness in activity log ingestion affecting some customers in the US Data Center. Some activity log events may be delayed by up to 10 minutes. This does not affect workflow automation. We’re working to restore normal processing speed and will provide an update as we learn more.
- investigating Jul 09, 2026, 03:49 PM UTC
We are continuing to investigate this issue.
- identified Jul 09, 2026, 04:31 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 09, 2026, 05:03 PM UTC
A fix has been implemented and we are monitoring the results.
- monitoring Jul 09, 2026, 05:08 PM UTC
We are continuing to monitor for any further issues.
- resolved Jul 09, 2026, 06:10 PM UTC
This incident has been resolved.