Torq incident

[EU] - Cases Dashboard Data Ingestion - No New Data Since 10:00 UTC

Major Resolved View vendor source →

Torq experienced a major incident on April 12, 2026 affecting Administration Portal and Case Management, lasting 7h 46m. The incident has been resolved; the full update timeline is below.

Started
Apr 12, 2026, 10:00 AM UTC
Resolved
Apr 12, 2026, 05:47 PM UTC
Duration
7h 46m
Detected by Pingoru
Apr 12, 2026, 10:00 AM UTC

Affected components

Administration PortalCase Management

Update timeline

  1. investigating Apr 12, 2026, 11:53 AM UTC

    We've identified that new data is not being ingested into the EU Cases Dashboard. Existing case data remains accessible, but no new cases are being added to the dashboards. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

  2. identified Apr 12, 2026, 12:05 PM UTC

    We've identified the root cause Our engineering team is actively working on a fix.

  3. resolved Apr 12, 2026, 05:47 PM UTC

    This incident has been resolved.