Torq incident

[EU] - Cases Dashboard Data Ingestion - No New Data Since 10:00 UTC

Major Resolved View vendor source →
Started
Apr 12, 2026, 10:00 AM UTC
Resolved
Apr 12, 2026, 05:47 PM UTC
Duration
7h 46m
Detected by Pingoru
Apr 12, 2026, 10:00 AM UTC

Affected components

Administration PortalCase Management

Update timeline

  1. investigating Apr 12, 2026, 11:53 AM UTC

    We've identified that new data is not being ingested into the EU Cases Dashboard. Existing case data remains accessible, but no new cases are being added to the dashboards. Our team is actively working to identify and resolve the root cause. We'll provide updates as we progress.

  2. identified Apr 12, 2026, 12:05 PM UTC

    We've identified the root cause Our engineering team is actively working on a fix.

  3. resolved Apr 12, 2026, 05:47 PM UTC

    This incident has been resolved.

Looking to track Torq downtime and outages?

Pingoru polls Torq's status page every 5 minutes and alerts you the moment it reports an issue — before your customers do.

  • Real-time alerts when Torq reports an incident
  • Email, Slack, Discord, Microsoft Teams, and webhook notifications
  • Track Torq alongside 5,000+ providers in one dashboard
  • Component-level filtering
  • Notification groups + maintenance calendar
Start monitoring Torq for free

5 free monitors · No credit card required