Torq incident

[US] Performance Issues: Intermittent errors loading Cases dashboards

Minor Resolved View vendor source →

Torq experienced a minor incident on June 18, 2026 affecting Administration Portal, lasting 1h 26m. The incident has been resolved; the full update timeline is below.

Started
Jun 18, 2026, 01:30 PM UTC
Resolved
Jun 18, 2026, 02:57 PM UTC
Duration
1h 26m
Detected by Pingoru
Jun 18, 2026, 01:30 PM UTC

Affected components

Administration Portal

Update timeline

  1. investigating Jun 18, 2026, 01:37 PM UTC

    We are currently investigating this issue.

  2. investigating Jun 18, 2026, 01:46 PM UTC

    Update: We continue to investigate the intermittent errors on the Cases dashboards. Performance is currently showing signs of improvement. The team is focused on identifying the root cause.

  3. monitoring Jun 18, 2026, 02:02 PM UTC

    Root Cause Identified: We isolated the intermittent errors to an edge case within a specific query that triggered between 13:26 and 13:35 UTC. Mitigation: The underlying code path causing the issue has been disabled. Current Status: Errors have subsided, and we are continuing to monitor the dashboards to ensure stability.

  4. resolved Jun 18, 2026, 02:57 PM UTC

    This incident has been resolved.