Torq incident

[US] Degradation in Case management

Minor Resolved View vendor source →

Torq experienced a minor incident on January 5, 2026 affecting Workflows Automation and Case Management, lasting 1h 31m. The incident has been resolved; the full update timeline is below.

Started
Jan 05, 2026, 05:06 PM UTC
Resolved
Jan 05, 2026, 06:38 PM UTC
Duration
1h 31m
Detected by Pingoru
Jan 05, 2026, 05:06 PM UTC

Affected components

Workflows AutomationCase Management

Update timeline

  1. investigating Jan 05, 2026, 05:06 PM UTC

    We are currently investigating the issue.

  2. monitoring Jan 05, 2026, 05:57 PM UTC

    A fix has been implemented and we are monitoring the results

  3. resolved Jan 05, 2026, 06:38 PM UTC

    This incident has been resolved.