Torq incident

[US] - Case Management search performance degradation

Minor Resolved View vendor source →

Torq experienced a minor incident on April 15, 2026 affecting Case Management, lasting 3h 33m. The incident has been resolved; the full update timeline is below.

Started
Apr 15, 2026, 01:55 PM UTC
Resolved
Apr 15, 2026, 05:28 PM UTC
Duration
3h 33m
Detected by Pingoru
Apr 15, 2026, 01:55 PM UTC

Affected components

Case Management

Update timeline

  1. investigating Apr 15, 2026, 01:55 PM UTC

    We are experiencing a slowness on case management UI Search

  2. monitoring Apr 15, 2026, 02:08 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. resolved Apr 15, 2026, 05:28 PM UTC

    This incident has been resolved.