Torq incident

[US] Elevated executions error rate and Torq portal unavailability in US region

Major Resolved View vendor source →

Torq experienced a major incident on December 22, 2025 affecting Workflows Automation and Administration Portal and 1 more component, lasting 50m. The incident has been resolved; the full update timeline is below.

Started
Dec 22, 2025, 03:03 PM UTC
Resolved
Dec 22, 2025, 03:53 PM UTC
Duration
50m
Detected by Pingoru
Dec 22, 2025, 03:03 PM UTC

Affected components

Workflows AutomationAdministration PortalCase Management

Update timeline

  1. investigating Dec 22, 2025, 03:03 PM UTC

    We are currently investigating this issue.

  2. investigating Dec 22, 2025, 03:10 PM UTC

    We are continuing to investigate this issue.

  3. identified Dec 22, 2025, 03:14 PM UTC

    The issue has been identified and a fix is being implemented.

  4. monitoring Dec 22, 2025, 03:28 PM UTC

    A fix has been implemented and we are monitoring the results.

  5. resolved Dec 22, 2025, 03:53 PM UTC

    This incident has been resolved.