Thought Industries Outage History
Thought Industries is up right nowPingoru has recorded 50 incidents for Thought Industries: 21 in the last 12 months and 2 in the last 90 days.
Show as a table
| Month | Incidents | Hours with an open incident |
|---|---|---|
| April 2026 | 1 | 1 of 720 (0%) |
| May 2026 | 0 | 0 of 744 (0%) |
| June 2026 | 1 | 12 of 720 (2%) |
| July 2026 | 2 | 0 of 744 (0%) |
| August 2026 | 1 | 5 of 744 (1%) |
| September 2026 | 0 | 0 of 720 (0%) |
| October 2026 | 0 | 0 of 509 (0%) |
Incidents, newest first
Minor August 26, 2026 JWT SSO sign-in failures 4h 32m US - Academy Platform, EU - Academy Platform
Started Aug 26, 2026, 10:01 PM UTC· resolved Aug 27, 2026, 02:33 AM UTC
- identified Aug 26, 2026, 10:01 PM UTC
We are aware that some customers using JWT SSO may be unable to sign in. Affected users receive a sign-in error instead of being logged in. This only affects JWT SSO, including JWT used for embed page or embed widget sign-in. SAML 2.0 and OpenID Connect are not affected. The issue occurs when the JWT payload sends the iat (issued-at) claim as a quoted string rather than a number.
- monitoring Aug 26, 2026, 11:37 PM UTC
A fix is in the process of being deployed and we are monitoring the results.
- resolved Aug 27, 2026, 02:33 AM UTC
The incident with JWT SSO logins has been resolved.
Minor July 29, 2026 Cloudflare Errors 9m US - Academy Platform
Started Jul 29, 2026, 05:50 PM UTC· resolved Jul 29, 2026, 05:59 PM UTC
- identified Jul 29, 2026, 05:50 PM UTC
We've identified and are resolving an issue causing Cloudflare errors for certain instances in the US region.
- identified Jul 29, 2026, 05:50 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jul 29, 2026, 05:54 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 29, 2026, 05:59 PM UTC
This incident has been resolved.
Minor July 18, 2026 Reporting - Delayed Data in Content & Course Action Reports –
Started Jul 18, 2026, 04:00 PM UTC· resolved Jul 18, 2026, 04:00 PM UTC
- resolved Jul 20, 2026, 04:47 PM UTC
Between July 18 and July 20, 2026, some Content Action and Course Action reports in US-hosted environments did not display the most recent activity. This was caused by a temporary interruption in the pipeline that feeds our reporting system. EU-hosted environments were not affected. No data was lost — all activity continued to be captured and stored throughout the incident. The issue has been resolved, and affected reports have been updated to reflect the missing data.
Notice June 19, 2026 US Outage 12h 20m
Started Jun 19, 2026, 09:10 AM UTC· resolved Jun 19, 2026, 09:30 PM UTC
- resolved Jun 19, 2026, 08:43 PM UTC
The US region experienced a 20 minute service interruption between 1:10 and 1:30 PM PST when a EU-focused configuration change temporarily impacted a role used by the US database connection layer, causing a brief period of database connection errors. The permission was restored and connectivity recovered. A permanent fix has been applied isolating these permissions and the issue is resolved.
Critical April 29, 2026 Cloudflare Outage 47m US - Academy Platform, EU - Academy Platform
Started Apr 29, 2026, 04:25 AM UTC· resolved Apr 29, 2026, 05:12 AM UTC
- investigating Apr 29, 2026, 04:25 AM UTC
We have detected and are investigating a Cloudflare-related issue.
- investigating Apr 29, 2026, 05:01 AM UTC
We are working with Cloudflare support to resolve this issue.
- resolved Apr 29, 2026, 05:12 AM UTC
This incident has been resolved.
Critical March 18, 2026 US and EU instances can't be accessed 1h 49m US - Academy Platform, EU - Academy Platform
Started Mar 18, 2026, 05:07 PM UTC· resolved Mar 18, 2026, 06:57 PM UTC
- investigating Mar 18, 2026, 05:07 PM UTC
We’re aware of an issue that’s currently affecting access to the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.
- identified Mar 18, 2026, 05:21 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 18, 2026, 05:49 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 18, 2026, 06:16 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 18, 2026, 06:31 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 18, 2026, 06:57 PM UTC
This incident has been resolved.
Minor March 16, 2026 Slow load times in US instance 2h 9m US - Academy Platform
Started Mar 16, 2026, 01:29 PM UTC· resolved Mar 16, 2026, 03:38 PM UTC
- investigating Mar 16, 2026, 01:29 PM UTC
We are currently investigating this issue.
- identified Mar 16, 2026, 01:33 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 16, 2026, 01:43 PM UTC
A fix has been implemented and we are monitoring the results.
- identified Mar 16, 2026, 01:51 PM UTC
The issue has been identified and a fix is being implemented.
- identified Mar 16, 2026, 02:50 PM UTC
We are continuing to work on a fix for this issue.
- identified Mar 16, 2026, 03:21 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Mar 16, 2026, 03:25 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 16, 2026, 03:38 PM UTC
This incident has been resolved.
Major March 3, 2026 SCORM outage in US region 1h 46m US - Academy Platform
Started Mar 03, 2026, 03:10 PM UTC· resolved Mar 03, 2026, 04:57 PM UTC
- investigating Mar 03, 2026, 03:10 PM UTC
We are currently investigating the issue
- identified Mar 03, 2026, 04:00 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Mar 03, 2026, 04:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Mar 03, 2026, 04:57 PM UTC
Incident has been resolved
Minor February 16, 2026 Background jobs are non-functional 18m US - Academy Platform, EU - Academy Platform
Started Feb 16, 2026, 11:58 AM UTC· resolved Feb 16, 2026, 12:17 PM UTC
- investigating Feb 16, 2026, 11:58 AM UTC
We are currently investigating this issue.
- identified Feb 16, 2026, 11:59 AM UTC
The issue has been identified and a fix is being implemented.
- identified Feb 16, 2026, 11:59 AM UTC
We are continuing to work on a fix for this issue.
- monitoring Feb 16, 2026, 12:11 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 16, 2026, 12:17 PM UTC
This incident has been resolved.
Major February 12, 2026 Scorm Outage 4h 19m EU - Academy Platform
Started Feb 12, 2026, 01:29 PM UTC· resolved Feb 12, 2026, 05:49 PM UTC
- investigating Feb 12, 2026, 01:29 PM UTC
We have detected and are investigating a SCORM issue in the EU region.
- investigating Feb 12, 2026, 02:24 PM UTC
We are continuing to investigate the issue.
- identified Feb 12, 2026, 03:06 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Feb 12, 2026, 03:45 PM UTC
A fix has been implemented and we are monitoring the results.
- investigating Feb 12, 2026, 04:21 PM UTC
There are still some SCORM issues in the EU region. Continuing to investigate.
- resolved Feb 12, 2026, 05:49 PM UTC
This incident has been resolved.
Notice February 12, 2026 Rustici SCORM Outage 56m US - Academy Platform
Started Feb 12, 2026, 01:54 AM UTC· resolved Feb 12, 2026, 02:50 AM UTC
- investigating Feb 12, 2026, 01:54 AM UTC
We have detected and are investigating a Rustici SCORM issue in the US region.
- monitoring Feb 12, 2026, 02:21 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Feb 12, 2026, 02:50 AM UTC
This incident has been resolved.
Minor January 20, 2026 Broken images across the site 3h 17m US - Academy Platform, EU - Academy Platform
Started Jan 20, 2026, 09:40 AM UTC· resolved Jan 20, 2026, 12:57 PM UTC
- identified Jan 20, 2026, 09:40 AM UTC
The issue has been identified and we are working on fixing it.
- identified Jan 20, 2026, 10:34 AM UTC
We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected.
- identified Jan 20, 2026, 11:37 AM UTC
We are continuing to work on a fix for this issue. Also, apart from broken images, all other functionality is still working as expected.
- monitoring Jan 20, 2026, 12:24 PM UTC
A fix has been implemented and we are monitoring the platform.
- resolved Jan 20, 2026, 12:57 PM UTC
This incident has been resolved.
Minor December 10, 2025 Issue viewing PDFs 1h 43m US - Academy Platform, EU - Academy Platform
Started Dec 10, 2025, 06:52 PM UTC· resolved Dec 10, 2025, 08:35 PM UTC
- investigating Dec 10, 2025, 06:52 PM UTC
We are aware of an issue for learners viewing PDFs in the Thought Industries Platform and are working on a resolution.
- investigating Dec 10, 2025, 06:58 PM UTC
We are continuing to investigate this issue.
- resolved Dec 10, 2025, 08:35 PM UTC
This incident has been resolved.
Minor December 3, 2025 Dec 3, 2025 incident 42m US - Academy Platform
Started Dec 03, 2025, 06:15 PM UTC· resolved Dec 03, 2025, 06:57 PM UTC
- investigating Dec 03, 2025, 06:15 PM UTC
We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.
- monitoring Dec 03, 2025, 06:24 PM UTC
Between 9:45 AM PST and 10:05 AM PST platform monitoring detected two periods of elevated 503 errors that have self-resolved. We're monitoring the situation as we diagnose the cause.
- resolved Dec 03, 2025, 06:57 PM UTC
This incident has been resolved.
- postmortem Dec 12, 2025, 01:55 AM UTC
Between 9:45 AM and 10:05 AM PDT on December 3, 2025, users of the US TI platform experienced elevated 503 error rates and increased load times. The issue was caused by congestion in the Rustici postback process, which led to degraded performance and 503 errors for a subset of users. The congestion resulted from a combination of factors: \(1\) instability within internal AWS infrastructure and \(2\) improperly tuned timeout settings for state management during Rustici postback processing. When the platform failed to persist Rustici progress to an internal database—due to network instability or rate limiting—the original request connection remained open longer than intended. When AWS infrastructure instability spiked, a critical accumulation of these hanging requests began to interfere with normal request processing, ultimately impacting non-Rustici platform functionality as well. The infrastructure team has released fixes to both limit the impact of failed requests due to instability and further tuned scaling to ensure similar issues are not caused due to throttling. We apologize for the inconvenience and will continue to monitor the platform to ensure a stable user experience.
Notice December 3, 2025 503 Errors 12h
Started Dec 03, 2025, 01:30 PM UTC· resolved Dec 04, 2025, 01:30 AM UTC
- resolved Dec 04, 2025, 02:37 AM UTC
Between 5:30 PM and 5:50 PM PST platform monitoring detected a third period of elevated 503 errors that self-resolved. We have deployed further changes to mitigate the issue and are monitoring the results.
Minor November 18, 2025 Cloudflare outage affecting some customers 6h 29m US - Academy Platform, EU - Academy Platform
Started Nov 18, 2025, 12:04 PM UTC· resolved Nov 18, 2025, 06:34 PM UTC
- investigating Nov 18, 2025, 12:04 PM UTC
Cloudflare is aware of, and investigating an issue which potentially impacts multiple customers. Some Thought Industries customers are impacted.
- investigating Nov 18, 2025, 12:52 PM UTC
Cloudflare issues still persist. Cloudflare are continuing to investigate: https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- investigating Nov 18, 2025, 02:00 PM UTC
Cloudlfare issues still persist. Cloudlfare has indentified the issue and a fix is being implemented. Cloudlfare are continuing working on restoring service for application services customers. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 03:12 PM UTC
A fix has been implemented by Cloudflare and they believe the incident to be resolved, however they are continuing to monitor. https://www.cloudflarestatus.com/incidents/8gmgl950y3h7
- monitoring Nov 18, 2025, 06:22 PM UTC
Cloudflare is reporting their services are now operating normally. We will continue to monitor for any further issues with the Thought Industries platform.
- resolved Nov 18, 2025, 06:34 PM UTC
Cloudflare services are now operating normally and the impact to Thought Industries is resolved.
Minor October 30, 2025 Oct 30, 2025 Incident 1h 21m US - Academy Platform
Started Oct 30, 2025, 04:03 PM UTC· resolved Oct 30, 2025, 05:25 PM UTC
- investigating Oct 30, 2025, 04:03 PM UTC
We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.
- investigating Oct 30, 2025, 04:34 PM UTC
We are continuing to investigate this issue.
- monitoring Oct 30, 2025, 05:09 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Oct 30, 2025, 05:25 PM UTC
This incident has been resolved.
Notice October 27, 2025 Oct 27, 2025 Incident 3h 27m US - Academy Platform
Started Oct 27, 2025, 07:15 PM UTC· resolved Oct 27, 2025, 10:43 PM UTC
- investigating Oct 27, 2025, 07:15 PM UTC
We’re aware of an issue that’s currently affecting parts of the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.
- investigating Oct 27, 2025, 07:20 PM UTC
We are continuing to investigate this issue.
- resolved Oct 27, 2025, 10:43 PM UTC
This incident has been resolved.
Critical October 20, 2025 AWS global outage affecting multiple services since 6AM UTC on 20/10/2025 17h 14m US - Academy Platform, EU - Academy Platform
Started Oct 20, 2025, 02:24 PM UTC· resolved Oct 21, 2025, 07:39 AM UTC
- investigating Oct 20, 2025, 02:24 PM UTC
AWS global outage affecting multiple services since GMT 8AM this morning
- identified Oct 20, 2025, 02:24 PM UTC
AWS global outage affecting multiple services
- identified Oct 20, 2025, 11:33 PM UTC
AWS is reporting that the underlying cause has been resolved and all services are currently in the process of backfilling. Reporting remains impacted by the outage.
- resolved Oct 21, 2025, 07:39 AM UTC
This incident has been resolved.
Minor October 6, 2025 Degraded performance in EU 52m EU - Academy Platform
Started Oct 06, 2025, 08:47 AM UTC· resolved Oct 06, 2025, 09:39 AM UTC
- investigating Oct 06, 2025, 08:47 AM UTC
We are currently investigating this issue.
- identified Oct 06, 2025, 08:56 AM UTC
No specific cause, just intermittent slowness.
- monitoring Oct 06, 2025, 08:56 AM UTC
Platform is stable again. Continuing to monitor
- investigating Oct 06, 2025, 09:00 AM UTC
Some parts of the site are still slow. Investigating.
- identified Oct 06, 2025, 09:23 AM UTC
Possible issue with caching, but mostly transient.
- monitoring Oct 06, 2025, 09:23 AM UTC
Platform is stable again. Continuing to monitor
- resolved Oct 06, 2025, 09:39 AM UTC
This incident has been resolved.
Notice August 27, 2025 Cloudflare / Registration issues –
Started Aug 27, 2025, 12:00 AM UTC· resolved Aug 27, 2025, 12:00 AM UTC
- resolved Aug 27, 2025, 02:48 AM UTC
A Cloudflare security rule enabled yesterday evening for blocking specific malicious activity incorrectly / intermittently blocked legitimate traffic - we’ve adjusted our security settings to resolve the issue.
Major August 25, 2025 Investigating availability issue in US 2h 38m US - Academy Platform
Started Aug 25, 2025, 02:36 PM UTC· resolved Aug 25, 2025, 05:15 PM UTC
- investigating Aug 25, 2025, 02:36 PM UTC
Investigating high latency, and some scorm issues.
- investigating Aug 25, 2025, 03:18 PM UTC
We are continuing to investigate this issue.
- investigating Aug 25, 2025, 04:21 PM UTC
We are continuing to investigate this issue.
- monitoring Aug 25, 2025, 05:08 PM UTC
A fix has been implemented and we are monitoring the situation.
- resolved Aug 25, 2025, 05:15 PM UTC
This incident has been resolved.
- postmortem Aug 28, 2025, 05:53 PM UTC
Between 13:15 and 17:08 UTC on 2025-08-25, users of the TI platform experienced slower than normal response times due to an internal scaling issue. The component which controlled internal DNS resolution failed to scale under load, resulting in higher-than-expected response times at peak traffic. The infrastructure team identified the root cause and manually scaled the DNS resolvers, restoring response times to expected levels. An update will shortly be applied to enable auto-scaling for this internal component, ensuring that this issue does not re-occur. We apologize for the inconvenience and are committed to ensuring improved reliability going forward.
Major July 22, 2025 Reporting outage 1h 42m US - Academy Platform
Started Jul 22, 2025, 01:00 AM UTC· resolved Jul 22, 2025, 02:43 AM UTC
- investigating Jul 22, 2025, 02:13 AM UTC
We are currently investigating a disruption to the Reporting service
- investigating Jul 22, 2025, 02:15 AM UTC
We are continuing to investigate this issue.
- monitoring Jul 22, 2025, 02:39 AM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 22, 2025, 02:43 AM UTC
This incident has been resolved.
Major July 16, 2025 Investigating availability issue 1h 33m US - Academy Platform, EU - Academy Platform
Started Jul 16, 2025, 01:28 PM UTC· resolved Jul 16, 2025, 03:02 PM UTC
- investigating Jul 16, 2025, 01:28 PM UTC
We are actively investigating availability issues
- investigating Jul 16, 2025, 01:30 PM UTC
We are continuing to investigate this issue.
- investigating Jul 16, 2025, 01:52 PM UTC
We believe we have identified the root cause and are working on releasing a fix.
- identified Jul 16, 2025, 01:52 PM UTC
The issue has been identified and a fix is being implemented.
- monitoring Jul 16, 2025, 01:59 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jul 16, 2025, 03:02 PM UTC
This incident has been resolved.
Minor June 11, 2025 Content Issues 1h 52m US - Academy Platform, EU - Academy Platform
Started Jun 11, 2025, 03:27 PM UTC· resolved Jun 11, 2025, 05:19 PM UTC
- identified Jun 11, 2025, 03:27 PM UTC
We have detected an issue in course content and test behavior - a fix is being worked on and will be deployed shortly.
- identified Jun 11, 2025, 03:27 PM UTC
We are continuing to work on a fix for this issue.
- monitoring Jun 11, 2025, 04:14 PM UTC
A fix has been implemented and we are monitoring the results.
- resolved Jun 11, 2025, 05:19 PM UTC
This incident has been resolved.