Thought Industries incident

US and EU instances can't be accessed

Critical Resolved View vendor source →

Thought Industries experienced a critical incident on March 18, 2026 affecting US - Platform and EU - Platform, lasting 1h 49m. The incident has been resolved; the full update timeline is below.

Started
Mar 18, 2026, 05:07 PM UTC
Resolved
Mar 18, 2026, 06:57 PM UTC
Duration
1h 49m
Detected by Pingoru
Mar 18, 2026, 05:07 PM UTC

Affected components

US - PlatformEU - Platform

Update timeline

  1. investigating Mar 18, 2026, 05:07 PM UTC

    We’re aware of an issue that’s currently affecting access to the platform. Our Engineering team is reviewing the situation and working diligently to resolve it. Updates will be posted here as they become available.

  2. identified Mar 18, 2026, 05:21 PM UTC

    The issue has been identified and a fix is being implemented.

  3. identified Mar 18, 2026, 05:49 PM UTC

    We are continuing to work on a fix for this issue.

  4. identified Mar 18, 2026, 06:16 PM UTC

    We are continuing to work on a fix for this issue.

  5. monitoring Mar 18, 2026, 06:31 PM UTC

    A fix has been implemented and we are monitoring the results.

  6. resolved Mar 18, 2026, 06:57 PM UTC

    This incident has been resolved.