Resolved after 4 hours 32 minutes, affecting US - Academy Platform and EU - Academy Platform, on August 26, 2026.
A fix is in the process of being deployed and we are monitoring the results.
Affected components
Update timeline
- identified Aug 26, 2026, 10:01 PM UTC
We are aware that some customers using JWT SSO may be unable to sign in. Affected users receive a sign-in error instead of being logged in. This only affects JWT SSO, including JWT used for embed page or embed widget sign-in. SAML 2.0 and OpenID Connect are not affected. The issue occurs when the JWT payload sends the iat (issued-at) claim as a quoted string rather than a number.
- monitoring Aug 26, 2026, 11:37 PM UTC
A fix is in the process of being deployed and we are monitoring the results.
- resolved Aug 27, 2026, 02:33 AM UTC
The incident with JWT SSO logins has been resolved.
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