Thought Industries incident

AWS global outage affecting multiple services since 6AM UTC on 20/10/2025

Resolved after 17 hours 14 minutes, affecting US - Academy Platform and EU - Academy Platform, on October 20, 2025.

identified Oct 20, 2025, 11:33 PM UTC

AWS is reporting that the underlying cause has been resolved and all services are currently in the process of backfilling. Reporting remains impacted by the outage.

Started
Oct 20, 2025, 02:24 PM UTC
Resolved
Oct 21, 2025, 07:39 AM UTC
Duration
17h 14m
Detected by Pingoru
Oct 20, 2025, 02:24 PM UTC

Affected components

US - Academy PlatformEU - Academy Platform

Update timeline

  1. investigating Oct 20, 2025, 02:24 PM UTC

    AWS global outage affecting multiple services since GMT 8AM this morning

  2. identified Oct 20, 2025, 02:24 PM UTC

    AWS global outage affecting multiple services

  3. identified Oct 20, 2025, 11:33 PM UTC

    AWS is reporting that the underlying cause has been resolved and all services are currently in the process of backfilling. Reporting remains impacted by the outage.

  4. resolved Oct 21, 2025, 07:39 AM UTC

    This incident has been resolved.

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