Thought Industries incident

AWS global outage affecting multiple services since 6AM UTC on 20/10/2025

Critical Resolved View vendor source →

Thought Industries experienced a critical incident on October 20, 2025 affecting US - Platform and EU - Platform, lasting 17h 14m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 02:24 PM UTC
Resolved
Oct 21, 2025, 07:39 AM UTC
Duration
17h 14m
Detected by Pingoru
Oct 20, 2025, 02:24 PM UTC

Affected components

US - PlatformEU - Platform

Update timeline

  1. investigating Oct 20, 2025, 02:24 PM UTC

    AWS global outage affecting multiple services since GMT 8AM this morning

  2. identified Oct 20, 2025, 02:24 PM UTC

    AWS global outage affecting multiple services

  3. identified Oct 20, 2025, 11:33 PM UTC

    AWS is reporting that the underlying cause has been resolved and all services are currently in the process of backfilling. Reporting remains impacted by the outage.

  4. resolved Oct 21, 2025, 07:39 AM UTC

    This incident has been resolved.