pingoru pingoru thinkmoney had 16 outages in the last 2 years totaling 212h 54m of downtime, averaging 0.7 incidents per month.
There were 16 thinkmoney outages since December 24, 2024 totaling 212h 54m of downtime. Each is summarised below. Incident details, duration, and resolution information.
We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may be unable to complete online transactions that require 3DS verification. We are working to identify the cause and will provide updates as progress is made.
This incident has been resolved.
We're currently experiencing an issue that's affecting some card activity at faster payments. We're really sorry for any disruption and we're working to resolve this as soon as possible.
This incident has been resolved.
We are aware of an issue that is causing delays for customers receiving Faster Payments. We are working to resolve this as soon as possible and will provide further updates.
This incident has been resolved.
We're currently experiencing an ongoing issue that's affecting our app, faster payments and card management. We're really sorry for any disruption and we're working to resolve this as soon as possible. For more information and the latest updates, please visit our status page: status.thinkmoney.co.uk.
The issue affecting our app, faster payments and card management has now been resolved.
We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may be unable to complete online transactions that require 3DS verification. We are working to identify the cause and will provide updates as progress is made.
This issue has been resolved since 9:54
We're currently experiencing an issue that's affecting some card activity at the moment. We're really sorry for any disruption and we're working to resolve this as soon as possible. For more information and the latest updates, please visit our status page: status.thinkmoney.co.uk
Services have been restored and we're continuing to monitor them.
Services have largely been restored, but customers may still experience some interruptions while systems are getting back on track.
This incident has been resovled.
Faster Payments and card controls have now been restored and are working as normal. We’re sorry for the disruption caused and thank you for bearing with us while we resolved the issue.
This incident has been resolved.
We are currently investigating an issue where payments are taking longer than usual to reach your accounts.
The issue has been identified and we working to release any pending payments. Any payment send / received after 8:21am are unaffected by this issue.
We are continuing to work to fix this issue.
Issue is now resolved
We are currently investigating an issue that is preventing customers from approving online transactions within the app. As a result, some users may be unable to complete payments at this time. Our team is actively working to identify the cause and restore normal service. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
We have implemented a fix for the issue that was preventing customers from approving online transactions in the app. Payment authorisation services are now operating as expected.
This incident has been resolved.
We are aware that some customers may be unable to pay in or withdraw money at the Post Office. We are working with our supplier to investigate and resolve this issue as a priority. We apologise for any inconvenience this may cause and thank you for your patience.
The issue affecting some customers’ ability to pay in and withdraw money at the Post Office has now been resolved.
We have been advised that Mastercard is experiencing an incident whereby some customers may experience transactions being declined. We are working to resolve this issue as quickly as possible.
We have been advised that this incident has been resolved.
INCIDENT ALERT Date: 07 August 2025 A service event has been identified for Decision Management Platform impacting Real Time Authorization Decisioning enabled transactions for Global customers. Impact Description: Customers may experience intermittent failures for transactions eligible for 3DS Accountholder Authentication Value (AAV) validation. The impacted transactions which are enabled for AAV Dynamic linking may have received 05 P (Pass) ,with failure to successfully apply 3DS Accountholder Authentication Value (AAV) Dynamic linking . Teams are urgently working to mitigate the issue and restore service to all customers. Impact Start: 05 August 2025 00:30 CT (05:30 UTC) Mastercard Reference Number: INC000000498433 Communications Reference ID: 213670 Support For urgent inquiries, https://click.mastercard-email.com/?qs=b8e92501a657d9115ead6c86df781f3b03d5d18343ffe161d2d6f268e0c4e4246fab2a3bb624581864069833931d1ddb436e5a7b97d8b8f2 click here to call us.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’re looking into an issue with ordering cards
Card ordering in no functional in app.
We're investigating a problem with the PIN reveal functionality on the mobile app and are working to get this resolved as quickly as possible.
We are continuing to investigate this issue.
The issue has been resolved and the PIN reveal function is working on the mobile app.