thinkmoney incident

Sending Faster Payments and Blocking / Unblocking Card Issue

Major Resolved View vendor source →

thinkmoney experienced a major incident on April 26, 2026 affecting Mobile App and Faster Payments, lasting 16h 10m. The incident has been resolved; the full update timeline is below.

Started
Apr 26, 2026, 07:35 AM UTC
Resolved
Apr 26, 2026, 11:46 PM UTC
Duration
16h 10m
Detected by Pingoru
Apr 26, 2026, 07:35 AM UTC

Affected components

Mobile AppFaster Payments

Update timeline

  1. investigating Apr 26, 2026, 07:35 AM UTC

    We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may not be able to complete online transactions that require 3DS verification. Our teams are working to identify the cause.

  2. investigating Apr 26, 2026, 11:30 AM UTC

    We're aware of an ongoing issue affecting the sending of Faster Payments in the app for some customers.

  3. investigating Apr 26, 2026, 12:33 PM UTC

    Investigating Card- We are aware of an ongoing issue affecting customers blocking/unblocking their cards, and viewing their PIN in the app. Online Payments- We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may not be able to complete online transactions that require 3DS verification. Faster Payments- We're aware of an ongoing issue affecting the sending of Faster Payments in the app for some customers. Our teams are working to identify the cause and get our services restored - thankyou for your patience

  4. investigating Apr 26, 2026, 01:46 PM UTC

    Investigating Card- We are aware of an ongoing issue blocking/unblocking their cards, and viewing their PIN in the app. Online Payments- We are investigating an issue affecting 3D Secure (3DS) authentication. Some customers may not be able to complete online transactions that require 3DS verification. Faster Payments- We're aware of an ongoing issue affecting the sending of Faster Payments in the app for some customers. Our teams are working to identify the cause and get our services restored - thankyou for your patience

  5. identified Apr 26, 2026, 02:20 PM UTC

    Card- We are aware of an ongoing issue blocking/unblocking their cards, and viewing their PIN in the app. Online Payments- The issue has been identified and resolved. Faster Payments- We're aware of an ongoing issue affecting the sending of Faster Payments in the app for some customers.

  6. identified Apr 26, 2026, 04:25 PM UTC

    Faster Payments- We're aware of an ongoing issue affecting the sending of Faster Payments in the app for some customers. Card- We're aware of an ongoing issue affecting the facility for blocking/unblocking cards and viewing PINs in the app Work is ongoing to restore full service. Online Payments- The issue has been identified and resolved.

  7. identified Apr 26, 2026, 07:46 PM UTC

    Our payment processing partner has identified the issue affecting Faster Payments out and card controls, and we are working with them to restore service as soon as possible

  8. identified Apr 26, 2026, 10:16 PM UTC

    Our payment processing partner is continuing to fix the issue affecting Faster Payments out and card controls, and we are working with them to restore service as soon as possible.

  9. resolved Apr 26, 2026, 11:46 PM UTC

    This issue is now fixed.