thinkmoney experienced a minor incident on March 8, 2026 affecting Online Banking, lasting 2h 25m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Mar 08, 2026, 10:23 AM UTC
We are currently investigating an issue that is preventing customers from approving online transactions within the app. As a result, some users may be unable to complete payments at this time. Our team is actively working to identify the cause and restore normal service. We will provide further updates as soon as more information becomes available. Thank you for your patience and understanding.
- monitoring Mar 08, 2026, 10:41 AM UTC
We have implemented a fix for the issue that was preventing customers from approving online transactions in the app. Payment authorisation services are now operating as expected.
- resolved Mar 08, 2026, 12:49 PM UTC
This incident has been resolved.