thinkmoney incident

Payments delay

Major Resolved View vendor source →

thinkmoney experienced a major incident on April 9, 2026 affecting Faster Payments and Incoming Payments, lasting 7h 37m. The incident has been resolved; the full update timeline is below.

Started
Apr 09, 2026, 06:30 AM UTC
Resolved
Apr 09, 2026, 02:08 PM UTC
Duration
7h 37m
Detected by Pingoru
Apr 09, 2026, 06:30 AM UTC

Affected components

Faster PaymentsIncoming Payments

Update timeline

  1. investigating Apr 09, 2026, 06:30 AM UTC

    We are currently investigating an issue where payments are taking longer than usual to reach your accounts.

  2. identified Apr 09, 2026, 08:29 AM UTC

    The issue has been identified and we working to release any pending payments. Any payment send / received after 8:21am are unaffected by this issue.

  3. identified Apr 09, 2026, 10:14 AM UTC

    We are continuing to work to fix this issue.

  4. resolved Apr 09, 2026, 02:08 PM UTC

    Issue is now resolved