thinkmoney experienced a minor incident on November 5, 2025 affecting Debit Cards and Incoming Payments, lasting 24m. The incident has been resolved; the full update timeline is below.
Affected components
Debit CardsIncoming Payments
Update timeline
- investigating Nov 05, 2025, 02:42 PM UTC
We are aware that some customers may be unable to pay in or withdraw money at the Post Office. We are working with our supplier to investigate and resolve this issue as a priority. We apologise for any inconvenience this may cause and thank you for your patience.
- resolved Nov 05, 2025, 03:06 PM UTC
The issue affecting some customers’ ability to pay in and withdraw money at the Post Office has now been resolved.