TeraSwitch experienced a notice incident on August 12, 2025 affecting Intra-Market Connectivity and EWR1 - Newark, NJ and 1 more component, lasting 7d 21h. The incident has been resolved; the full update timeline is below.
Affected components
Intra-Market ConnectivityEWR1 - Newark, NJEWR2 - Newark, NJLON1 - London, United Kingdom
Update timeline
- identified Aug 12, 2025, 08:19 PM UTC
Teraswitch has detected the loss of our subsea capacity from EWR1 to LON1. All traffic has been diverted over other paths, but higher latency is expected over the longer path.
- monitoring Aug 13, 2025, 04:50 PM UTC
Our sub-sea cable provider is estimating an August 20th restoration of service. Traffic remains detoured at this time.
- resolved Aug 20, 2025, 06:11 PM UTC
The subsea cable repair is done, the connections have been stable for nearly 24 hours, and traffic has been normalized across the link. This concludes this event.