TeraSwitch incident

TYO2 - Network Connectivity Issues with R102 Compute Rack

Major Resolved View vendor source →

TeraSwitch experienced a major incident on July 28, 2026 affecting TYO2 - Tokyo, Japan, lasting 35m. The incident has been resolved; the full update timeline is below.

Started
Jul 28, 2026, 04:17 PM UTC
Resolved
Jul 28, 2026, 04:52 PM UTC
Duration
35m
Detected by Pingoru
Jul 28, 2026, 04:17 PM UTC

Affected components

TYO2 - Tokyo, Japan

Update timeline

  1. investigating Jul 28, 2026, 04:17 PM UTC

    Teraswitch is looking into issues related to the R102 compute rack within TYO2.

  2. resolved Jul 28, 2026, 04:52 PM UTC

    A possible firmware/hardware bug was identified, and Teraswitch NOC elected to do a sequential software upgrade on the redundant switch pair in R102. After the reloads were complete, operations seemed to normalized. We will investigate this network switch pair further to understand the event better. Please report any outstanding issues with TYO2 to [email protected] or to our team directly.