TeraSwitch Outage History

The issue appears to be localized to a network transport vendor inside Frankfurt. Pass-through traffic would have been affected between cities. We believe that FRA1 and FRA2 were most impacted by this loss. Other providers in the city were affected so we are trying to understand the full scope of the issue. At this time network traffic is returning to normal.

Due to a fiber cut on the Amsterdam path, Dublin (DUB1/2) traffic is diverted through London.

SEA1 CHI1 has lost connectivity due to flapping wave service; traffic is diverted to alternative paths. Teraswitch is currently investigating and engaging our wave service providers.

Teraswitch has identified issues relating to a loss of backbone capacity on the LON-EWR path. This loss of capacity was due to an emergency maintenance by the cable provider, causing various traffic shifts both on and off our network. Teraswitch engineering is rerouting traffic to mitigate congestion along alternate routes; customers in EWR2 and other sites may see degraded network performance until this issue is resolved. If you have any questions or concerns, please reach out to Teraswitch Support at [email protected]

Our facility provider for AMS1 has confirmed that the data center is having issues keeping up with internal cooling due to abnormally high outside air temperatures in Amsterdam, NL. We recommend that customers prepare for thermal shutdowns if temperatures continue to rise. At this time, we have not detected any loss of availability.