TeraSwitch incident

TYO1 - Network Connectivity Issue - Single Rack

Major Resolved View vendor source →

TeraSwitch experienced a major incident on April 30, 2026 affecting TYO1 - Tokyo, Japan, lasting 17h 57m. The incident has been resolved; the full update timeline is below.

Started
Apr 30, 2026, 11:33 PM UTC
Resolved
May 01, 2026, 05:30 PM UTC
Duration
17h 57m
Detected by Pingoru
Apr 30, 2026, 11:33 PM UTC

Affected components

TYO1 - Tokyo, Japan

Update timeline

  1. identified Apr 30, 2026, 11:33 PM UTC

    Teraswitch has identified a top-of-rack switch failure at our TYO1 site affecting a small subset of customers there. Services single homed to this switch are currently offline. We are working on an immediate replacement and will provide updates as more information becomes available.

  2. identified May 01, 2026, 04:01 AM UTC

    The failed switch has been replaced and is being finalized for production. We will provide an update once affected services are fully restored.

  3. monitoring May 01, 2026, 05:44 AM UTC

    Our replacement switch is in service and all affected services should be restored at this time. If you have any further issues, please contact Teraswitch Support at [email protected].

  4. resolved May 01, 2026, 05:30 PM UTC

    This incident has been resolved.