TeraSwitch experienced a notice incident on September 1, 2025 affecting Intra-Market Connectivity and Global External Internet and 1 more component, lasting 16h 7m. The incident has been resolved; the full update timeline is below.
Affected components
Intra-Market ConnectivityGlobal External InternetFRA2 - Frankfurt, Germany
Update timeline
- monitoring Sep 01, 2025, 11:18 PM UTC
Due to a network transport provider's routine maintenance having an issue, Teraswitch has elected to reduce risk and divert traffic from our backbone crossing through Frankfurt unnecessarily. At this time Frankfurt traffic will be routing locally and the global backbone will only use Frankfurt if required.
- resolved Sep 02, 2025, 03:26 PM UTC
Our network transport provider was able to roll back their changes with no impact. At a later date they will replace the malfunctioning hardware. Teraswitch has normalized operations in Frankfurt.