TeraSwitch incident

Teraswitch Console / console.tsw.io - Inaccessible

Critical Resolved View vendor source →

TeraSwitch experienced a critical incident on October 1, 2025 affecting Portal (console.tsw.io), lasting 1h 38m. The incident has been resolved; the full update timeline is below.

Started
Oct 01, 2025, 09:52 PM UTC
Resolved
Oct 01, 2025, 11:30 PM UTC
Duration
1h 38m
Detected by Pingoru
Oct 01, 2025, 09:52 PM UTC

Affected components

Portal (console.tsw.io)

Update timeline

  1. investigating Oct 01, 2025, 09:52 PM UTC

    Teraswitch is investigating rising error rates and reports that Console is not working. During this time, management of services and ordering services may be unavailable. Customer services/servers and network operations are unaffected.

  2. resolved Oct 01, 2025, 11:30 PM UTC

    All operations of Console services have been restored. Users should not see any issues managing their accounts and services.