Teaching Strategies had 17 outages in the last 2 years totaling 43h 37m of downtime — averaging 0.7 incidents per month.
There were 17 Teaching Strategies outages since June 12, 2025 totaling 43h 37m of downtime. Each is summarised below — incident details, duration, and resolution information.
Some requests to Tadpoles are intermittently failing. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Users are unable to access SmartSuggestions. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Some users are experiencing issues accessing Teach due to internal org network configurations. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Users are unable to access Assess. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
We have identified an issue preventing emails from being sent via Tadpoles and the Engage area. Our team is actively working to resolve this. We will share further updates as progress continues.
This incident has been resolved. Some customers may experience a brief delay as email queues finish processing.
We are currently investigating an issue affecting the Teach area of SmartTeach. We are actively working to identify the root cause and will provide an update as soon as more information is available.
This incident has been resolved.
We are currently investigating an issue preventing emails from being sent via Tadpoles and the Engage area of SmartTeach (sharing via email). Customers may be unable to send new emails through these features at this time. We are actively working to identify the root cause and will provide an update as soon as more information is available.
This incident has been resolved.
SmartTeach is experiencing delays in updating changes to child records. Changes will be delays in reflecting in other areas such as Assess, Finch, and Reports, but are not lost. Please know that all your data changes will be made. We expect all processing to be updated by 8pm ET.
This incident has been resolved.
Users are unable to access Tadpoles and other our mobile applications. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
Users are currently unable to access our mobile applications—Tadpoles, SmartTeach, and Finch. We have identified the root cause and are working on a resolution.
This incident has been resolved.
The Assess area of SmartTeach is experiencing issues and delays in data processing for a subset of customers. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
SmartTeach is experiencing delays in updates to child records. These changes may take longer to appear in other areas, including Assess, Finch, and Reports, but no data has been lost. We have identified the root cause and our team is working on a fix. We will continue to share updates as they become available.
This incident has been resolved and all child data is now up to date.
A subset of SSO users on the SmartTeach and Finch mobile apps are experiencing login issues. We are investigating and will provide updates as they become available. The web versions of these applications remain available and are not impacted.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
Users are currently unable to log in to ReadyRosie. We are investigating the root cause of the issue and will provide more information as soon as possible.
This incident has been resolved.
Some users are experiencing issues logging in, we have identified the issue and are working on resolution. We expect these to be issues to be resolved shortly.
All issues should now be resolved.
The SmartTeach platform is currently experiencing degraded performance. We are investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue as an upstream provider. We will continue to provide updates as we receive them.
Our upstream provider is continuing to work on the issue, they report that a fix is being implemented. We We will continue to provide updates as we receive them.
Our upstream provider reports that the issue is resolved. We have confirmed that SmartTeach availability and performance is now fully restored. We are continuing to monitor closely.
This incident has been resolved.
Some users are currently experiencing issues with the “At a Glance”, “Checkpoints”, and "Documentation" sections of the Assess component of the Smart Teach platform. We have identified the root cause of the issue and are working on a resolution. We will provide updates as soon as possible.
The degraded performance issue in Assess has been resolved. Documentation search results for affected customers will reflect all updates from today in the next few hours - no action needed.
Users are experiencing delays with updates to classes, children and passwords. We are currently investigating the root cause of the issue and will provide more information as soon as possible.
We have identified the issue and implemented a fix. Data delays will be resolved shortly, we will continue to monitor and provide a final update when we are fully caught up.
This issue is fully resolved. You may need to clear your browser's cookies and cache if you are still experiencing issues.
Users may be currently experiencing degraded performance from Tadpoles and our mobile applications due to an issue with an upstream vendor. We will provide updates as we receive them.
Our upstream vendor is reporting a fix is implemented and recovery is in progress. No ETA on full resolution but we are seeing positive indicators and will continue to monitor.
This incident has been resolved.