Tavus incident

Some Conversations Not Joined By Replica due to Ongoing AWS outage

Minor Resolved View vendor source →

Tavus experienced a minor incident on October 20, 2025 affecting Conversational Video Interface and Replica Training Service, lasting 13h 5m. The incident has been resolved; the full update timeline is below.

Started
Oct 20, 2025, 01:15 PM UTC
Resolved
Oct 21, 2025, 02:20 AM UTC
Duration
13h 5m
Detected by Pingoru
Oct 20, 2025, 01:15 PM UTC

Affected components

Conversational Video InterfaceReplica Training Service

Update timeline

  1. monitoring Oct 20, 2025, 01:15 PM UTC

    AWS outage causing issues one of our infra providers

  2. monitoring Oct 20, 2025, 01:21 PM UTC

    One of our infra providers is affected by the ongoing AWS outage. The previous message incorrectly said a fix had been implemented - we shifted traffic to a different provider.

  3. monitoring Oct 20, 2025, 07:22 PM UTC

    We are continuing to monitor for any further issues.

  4. monitoring Oct 20, 2025, 07:23 PM UTC

    CVI is now operational. We will continue to monitor the issue.

  5. resolved Oct 21, 2025, 02:20 AM UTC

    This incident has been resolved.