Tavus experienced a major incident on January 23, 2026 affecting Conversational Video Interface, lasting 1h 41m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Jan 23, 2026, 05:39 PM UTC
We're seeing some conversations that are encountering delayed load times due to downstream GPU provider infrastructure outages. Our team is investigating and attempting to redirect traffic
- investigating Jan 23, 2026, 05:45 PM UTC
We are continuing to investigate this issue and are escalating the severity of this outage as we work towards a resolution
- identified Jan 23, 2026, 06:18 PM UTC
Three of our five downstream GPU providers began experiencing issues. Traffic is being actively rerouted away from affected providers, and we’re seeing performance improvements.
- identified Jan 23, 2026, 06:28 PM UTC
Traffic has been rerouted to healthy providers, and conversation load times are improving. Overall traffic is returning to normal levels.
- monitoring Jan 23, 2026, 06:44 PM UTC
Traffic has been successfully redirected to other providers and call initiation times have returned to normal. As traffic cleanup is underway, a sporadic load time may be seen in a small portion of conversations
- resolved Jan 23, 2026, 07:21 PM UTC
This incident has been resolved.