Tavus incident

Some conversations not initiating due to webRTC issue

Minor Resolved View vendor source →

Tavus experienced a minor incident on January 21, 2026 affecting Conversational Video Interface, lasting 3h 11m. The incident has been resolved; the full update timeline is below.

Started
Jan 21, 2026, 07:28 PM UTC
Resolved
Jan 21, 2026, 10:39 PM UTC
Duration
3h 11m
Detected by Pingoru
Jan 21, 2026, 07:28 PM UTC

Affected components

Conversational Video Interface

Update timeline

  1. identified Jan 21, 2026, 07:28 PM UTC

    A small portion of conversations are having issues initiating due to a WebRTC issue. We've been working closely with our webRTC partner to investigate the radius of impact and issue. The issue has been identified and a fix is being implemented.

  2. monitoring Jan 21, 2026, 10:09 PM UTC

    The fix has been deployed with our WebRTC partner, and we’re continuing to closely monitor conversations.

  3. monitoring Jan 21, 2026, 10:38 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Jan 21, 2026, 10:39 PM UTC

    This incident has been resolved.