Tavus incident

Experiencing intermittent log in issues

Major Resolved View vendor source →

Tavus experienced a major incident on November 12, 2025 affecting Customer Portal, lasting 20m. The incident has been resolved; the full update timeline is below.

Started
Nov 12, 2025, 07:30 PM UTC
Resolved
Nov 12, 2025, 07:50 PM UTC
Duration
20m
Detected by Pingoru
Nov 12, 2025, 07:30 PM UTC

Affected components

Customer Portal

Update timeline

  1. identified Nov 12, 2025, 07:30 PM UTC

    We have identified the root cause and are working on the fix.

  2. monitoring Nov 12, 2025, 07:47 PM UTC

    We have deployed a fix and are monitoring

  3. resolved Nov 12, 2025, 07:50 PM UTC

    This incident has been resolved.