Tavus incident

Increased wait times for replica to join conversations

Minor Resolved View vendor source →

Tavus experienced a minor incident on January 7, 2026 affecting Conversational Video Interface, lasting 2h 39m. The incident has been resolved; the full update timeline is below.

Started
Jan 07, 2026, 08:36 AM UTC
Resolved
Jan 07, 2026, 11:16 AM UTC
Duration
2h 39m
Detected by Pingoru
Jan 07, 2026, 08:36 AM UTC

Affected components

Conversational Video Interface

Update timeline

  1. investigating Jan 07, 2026, 08:36 AM UTC

    We are investigating an issue where replicas take a long time to join conversations on one of our providers.

  2. investigating Jan 07, 2026, 08:36 AM UTC

    We are continuing to investigate this issue.

  3. monitoring Jan 07, 2026, 08:52 AM UTC

    We have diverted traffic away to healthy providers and are monitoring for any remaining increased joining times.

  4. resolved Jan 07, 2026, 11:16 AM UTC

    This incident has been resolved.