Superloop incident

33 Shearwater Drive, Shortland, NSW, 2307 - Degraded Performance

Notice Resolved

Superloop experienced a notice incident on May 4, 2026 affecting Fibre-to-the-Premises (NSW FTTP), lasting 3h 37m. The incident has been resolved; the full update timeline is below.

Started
May 04, 2026, 09:54 PM UTC
Resolved
May 05, 2026, 01:31 AM UTC
Duration
3h 37m
Detected by Pingoru
May 04, 2026, 09:54 PM UTC

Affected components

Fibre-to-the-Premises (NSW FTTP)

Update timeline

  1. investigating May 04, 2026, 09:54 PM UTC

    Network Operations is currently investigating a Degraded Performance at **33 Shearwater Drive, Shortland, NSW, 2307**

  2. resolved May 05, 2026, 01:31 AM UTC

    This incident has been resolved.