Superloop incident

8 Leonard St Parkville, Victoria, Australia - Partial Outage

Notice Resolved

Superloop experienced a notice incident on April 25, 2026 affecting Superloop SC and Australia & New Zealand (VIC Managed Wi-Fi), lasting 10h 4m. The incident has been resolved; the full update timeline is below.

Started
Apr 25, 2026, 08:48 PM UTC
Resolved
Apr 26, 2026, 06:53 AM UTC
Duration
10h 4m
Detected by Pingoru
Apr 25, 2026, 08:48 PM UTC

Affected components

Superloop SCAustralia & New Zealand (VIC Managed Wi-Fi)

Update timeline

  1. investigating Apr 25, 2026, 08:48 PM UTC

    Network Operations is currently investigating a Degraded Performance at 8 Leonard St Parkville, Victoria, Australia.

  2. resolved Apr 25, 2026, 11:38 PM UTC

    This incident has been resolved.

  3. monitoring Apr 25, 2026, 11:39 PM UTC

    We implemented a fix and are currently monitoring the result.

  4. identified Apr 26, 2026, 01:50 AM UTC

    We are continuing to work on a fix for this incident. A technician has arrived at site.

  5. monitoring Apr 26, 2026, 02:20 AM UTC

    We implemented a fix and are currently monitoring the result.

  6. resolved Apr 26, 2026, 06:53 AM UTC

    This incident has been resolved.