Superloop incident

411 Markham Rd, Lae Morobe Province, Papua New Guinea - SC Outage

Notice Resolved

Superloop experienced a notice incident on May 3, 2026 affecting Pacific Island Region (PNG Managed Wi-Fi), lasting 2d 23h. The incident has been resolved; the full update timeline is below.

Started
May 03, 2026, 09:46 AM UTC
Resolved
May 06, 2026, 09:32 AM UTC
Duration
2d 23h
Detected by Pingoru
May 03, 2026, 09:46 AM UTC

Affected components

Pacific Island Region (PNG Managed Wi-Fi)

Update timeline

  1. investigating May 03, 2026, 09:46 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 411 Markham Rd, Lae Morobe Province, Papua New Guinea

  2. monitoring May 03, 2026, 10:02 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 06, 2026, 09:32 AM UTC

    This incident has been resolved.