Superloop incident

84 O'Keefe St Woolloongabba, QLD 4102 - Partial Outage

Notice Resolved

Superloop experienced a notice incident on April 21, 2026 affecting Superloop SC and Australia & New Zealand (QLD Managed Wi-Fi), lasting 1d 4h. The incident has been resolved; the full update timeline is below.

Started
Apr 21, 2026, 05:17 PM UTC
Resolved
Apr 22, 2026, 09:42 PM UTC
Duration
1d 4h
Detected by Pingoru
Apr 21, 2026, 05:17 PM UTC

Affected components

Superloop SCAustralia & New Zealand (QLD Managed Wi-Fi)

Update timeline

  1. investigating Apr 21, 2026, 05:17 PM UTC

    Network Operations is currently investigating a Partial Outage at 84 O'Keefe St Woolloongabba, QLD 4102

  2. identified Apr 21, 2026, 06:00 PM UTC

    We’ve identified that the issue is caused by an unplanned power outage from the local power provider, which is temporarily affecting our site. Services are expected to return once power is restored

  3. monitoring Apr 21, 2026, 07:06 PM UTC

    Power has been restored and the site is now back online. We are continuing to monitor the situation closely.

  4. resolved Apr 22, 2026, 09:42 PM UTC

    This incident has been resolved.