Superloop incident

15 Thompsons Rd, Pokolbin NSW 2320 - Partial Outage

Notice Resolved

Superloop experienced a notice incident on May 1, 2026 affecting Fibre-to-the-Premises (NSW FTTP), lasting 51m. The incident has been resolved; the full update timeline is below.

Started
May 01, 2026, 06:06 AM UTC
Resolved
May 01, 2026, 06:57 AM UTC
Duration
51m
Detected by Pingoru
May 01, 2026, 06:06 AM UTC

Affected components

Fibre-to-the-Premises (NSW FTTP)

Update timeline

  1. investigating May 01, 2026, 06:06 AM UTC

    Network Operations is currently investigating a sitewide service interruption at 15 Thompsons Rd, Pokolbin NSW 2320.

  2. monitoring May 01, 2026, 06:40 AM UTC

    We implemented a fix and are currently monitoring the result.

  3. resolved May 01, 2026, 06:57 AM UTC

    This incident has been resolved.