Stax Payments experienced a minor incident on September 26, 2025 affecting Web Applications and Scheduled Payments and 1 more component, lasting 1h 30m. The incident has been resolved; the full update timeline is below.
Affected components
Web ApplicationsScheduled PaymentsStax API
Update timeline
- investigating Sep 26, 2025, 09:40 PM UTC
We are currently investigating a service disruption with payment acceptance. Teams are working to identify the root cause and implement a solution.
- identified Sep 26, 2025, 09:50 PM UTC
We are aware that a technology outage is affecting our ability to process and accept payments. Teams are working to identify the root cause and implement a solution.
- monitoring Sep 26, 2025, 11:04 PM UTC
A fix has been implemented, and we are monitoring the results.
- resolved Sep 26, 2025, 11:11 PM UTC
This incident has been resolved.