Stax Payments incident

Payment Service Disruption

Minor Resolved View vendor source →

Stax Payments experienced a minor incident on September 30, 2025 affecting Scheduled Payments and Stax API, lasting 39m. The incident has been resolved; the full update timeline is below.

Started
Sep 30, 2025, 06:41 PM UTC
Resolved
Sep 30, 2025, 07:20 PM UTC
Duration
39m
Detected by Pingoru
Sep 30, 2025, 06:41 PM UTC

Affected components

Scheduled PaymentsStax API

Update timeline

  1. identified Sep 30, 2025, 06:41 PM UTC

    We have identified a technology outage causing an issue with processing payments. Teams are working to identify the root cause and implement a solution.

  2. monitoring Sep 30, 2025, 07:12 PM UTC

    A fix has been implemented and we are monitoring the results.

  3. monitoring Sep 30, 2025, 07:13 PM UTC

    We are continuing to monitor for any further issues.

  4. resolved Sep 30, 2025, 07:20 PM UTC

    This incident has been resolved.