Staffbase incident

[App/Intranet] [DE System] – Delays in email processing

Staffbase experienced a notice incident on September 30, 2025 affecting Staffbase Support, lasting 18h 25m. The incident has been resolved; the full update timeline is below.

Started: Sep 30, 2025, 12:18 PM UTC
Resolved: Oct 01, 2025, 06:44 AM UTC
Duration: 18h 25m
Detected by Pingoru: Sep 30, 2025, 12:18 PM UTC

Affected components

Staffbase Support

Update timeline

identified Sep 30, 2025, 12:18 PM UTC

We are currently aware of an issue with our external email provider that is impacting email processing. As a result, some users may experience delays in receiving emails. Our provider is actively investigating and working to resolve the problem. We are monitoring the situation closely and will provide updates as more information becomes available. You can follow the provider’s own updates here: https://status.mailjet.com/incidents/fntld4k6fdd3 Thank you for your patience while this is being addressed. If you have any questions regarding this topic, please reach out to our support at [email protected].
resolved Oct 01, 2025, 06:44 AM UTC

We've received confirmation from our provider that the incident impacting email processing has been resolved. Should you encounter any further issues with email delivery, please do not hesitate to contact us. We are happy to help.