Staffbase incident

[European System] [App/Intranet/Email] Intermittent issues affecting Common Features in Europe

Critical Resolved

Staffbase experienced a critical incident on September 22, 2026, lasting 16h 47m. The incident has been resolved; the full update timeline is below.

Started
Sep 22, 2026, 02:43 PM UTC
Resolved
Sep 23, 2026, 07:31 AM UTC
Duration
16h 47m
Detected by Pingoru
Sep 22, 2026, 02:43 PM UTC

Update timeline

  1. investigating Sep 22, 2026, 02:43 PM UTC

    We are investigating an issue with Microsoft Azure affecting parts of our European services. Some customers may experience intermittent errors or slow loading when using Common Features. We are monitoring the situation closely and will provide further updates as more information becomes available.

  2. identified Sep 22, 2026, 03:39 PM UTC

    The issue is worsening and our European services are currently unavailable for many customers. We have identified an ongoing issue with Microsoft Azure affecting the platform and are monitoring the situation closely.

  3. monitoring Sep 22, 2026, 04:17 PM UTC

    We have taken measures to address the issue affecting European services, and service availability has improved. Microsoft Azure continues to report an active regional degradation. We are monitoring the platform closely while recovery is verified.

  4. resolved Sep 23, 2026, 07:31 AM UTC

    Service availability for our European services has been restored, and we are no longer observing issues related to the regional Microsoft Azure degradation. We apologize for the inconvenience this has caused. Please get in touch with us at [[email protected]](mailto:[email protected] "[email protected]") in case you're still having any problems. We’re happy to help!