There were 9 SolarWinds Observability outages since February 4, 2026 totaling 65h 16m of downtime. Each is summarised below — incident details, duration, and resolution information.
Between 12:30 PM UTC and 01:41 PM UTC widgets were intermittently broken for all customers on the NA-01 data cell. The web interface issues have been resolved and services have returned to normal operations.
We’ve identified the cause of the email alert notification issue and are actively working on a fix. Some alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
We are continuing to investigate this issue.
Alerts may have been missed, and email notifications remain degraded. We’ll provide our next update in 1 hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’ve identified the cause of the delay in Logs data ingestion for port based destinations and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
A fix for the Logs data ingestion delay for customers using port based destinations has been deployed, and we’re actively monitoring to ensure full recovery. Some new data may still be missing from the UI, alerts may be delayed, and dashboards could reflect outdated information. We’ll share another update within the hour.
The ingestion delay issue has been resolved. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.
We’re currently investigating a degradation in the web interface. Some customers may experience intermittent UI errors, or non-loading monitoring data on the home page. We’ll provide another update within the hour.
A fix has been implemented and we are monitoring the results.
This incident has been resolved.
We’ve identified the root cause of the degraded Logs, Metrics, and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
We’ve identified the root cause of the degraded Logs, Metrics, and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
The data ingestion issue has been resolved and systems are stable. Customers using Node.js APM instrumentation libraries may need to restart these applications to see metrics and trace data.
We’ve identified the issue causing degraded Digital Experience Monitoring and are implementing a fix. Customers may experience degradation of synthetic checks & alerts from the affected regions. We’ll provide another update in 1 hour.
A fix has been implemented and we are monitoring the results.
The Digital Experience Monitoring issue has been resolved. Affected probes are now stable and running synthetic checks as expected. Missed synthetic checks during the affected window will not be re-run and may show as missing in the dashboards.
We’re currently investigating an issue affecting Digital Experience Monitoring. Customers may experience degradation of synthetic checks & alerts from the affected regions. We’ll share another update within the hour.
Due to the on going conflict in the Middle East, our probes in this region are currently unavailable. Customers may experience degradation of synthetic checks & alerts from the affected regions. To mitigate any impact to tests, customer should pick an alternate region to execute tests from. We'll share another update within in the next 4 hours or sooner.
We are continuously monitoring the situation, however our probes in this region remain unavailable at this time. To mitigate any impact to tests, customer should pick an alternate region to execute tests from. We'll share another update within in the next 4 hours or sooner.
We are continuously monitoring the situation, however our probes in this region remain unavailable at this time. To mitigate any impact to tests, customer should pick an alternate region to execute tests from. We'll share another update within in the next 12 hours or sooner.
We are continuously monitoring the situation, however our probes in this region remain unavailable at this time. To mitigate any impact to tests, customer should pick an alternate region to execute tests from. We'll share another update within in the next 12 hours or sooner.
We are continuously monitoring the situation, however our probes in this region remain unavailable at this time. To mitigate any impact to tests, customers should pick an alternate region to execute tests from. We will share another update within in the next 24 hours or sooner.
We are continuously monitoring the situation, however our probes in this region remain unavailable at this time. To mitigate any impact to tests, customers should pick an alternate region to execute tests from. We will share another update within in the next 24 hours or sooner.
We are continuously monitoring the situation, however our probes in this region remain unavailable at this time. To mitigate any impact to tests, customers should pick an alternate region to execute tests from. We will share another update within in the next 24 hours or sooner.
Due to a regional infrastructure disruption impacting an AWS datacenter in the Middle East -https://health.aws.amazon.com/health/status, the Dubai DEM probes will continue to be unavailable. As a result, Synthetic checks configured to run from this location may not execute as expected. While AWS continues recovery efforts, we recommend customers using this location temporarily update the configuration of their monitoring checks to run from an alternative testing location. Recommended action If you have checks configured to run from the Middle East/United Arab Emirates/Dubai, please update the configuration to use another available location to ensure uninterrupted monitoring. Steps: 1. Navigate to SolarWinds Observability → Digital Experience. 2. Open the affected check configuration. 3. Update the test location from Middle East/United Arab Emirates/Dubai to another available region. 4. Save the updated configuration. This change will help ensure continued test execution while the affected infrastructure is restored. Our teams are monitoring the situation closely and will provide updates as the impacted location becomes available again. If you need assistance identifying affected checks or selecting alternative monitoring locations, please contact SolarWinds Support and our team will be happy to help. Thank you for understanding.
We will continue to share progress and any new developments via email and in-app messaging.
We’re currently investigating delay in Logs Metrics and Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
We’ve identified the root cause of the degraded Logs, Metrics and Traces data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. Next update in 1 hour.
We’ve identified the root cause of the degraded Heroku metrics data ingestion and are working on a fix. Affected customers may see gaps in the telemetry data and experience missing alerts. All other services for Logs, Metrics and Traces are operating normally. Next update in 1 hour.
The data ingestion issue has been resolved and systems are stable.
We are currently investigating an issue with log archives. As a result of this issue, log archiving will be delayed. We’ll provide an update within the hour.
The incident has been resolved. Log archives from February 4, 2026 01:00 to 21:00 UTC should now exist, 00:00 will be created later.
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