SolarWinds Observability incident
Delayed Data Ingestion [EU-01]
SolarWinds Observability experienced a minor incident on August 20, 2026 affecting Alerting and APM and 1 more component, lasting 10h 28m. The incident has been resolved; the full update timeline is below.
Affected components
Update timeline
- investigating Aug 20, 2026, 02:13 PM UTC
We’ve identified the cause of the delay in Logs, Metrics & Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
- identified Aug 20, 2026, 02:49 PM UTC
We’ve identified the cause of the delay in Logs, Metrics and Traces data ingestion and are working on a fix. New data may not appear in the UI, alerts could be delayed, and some dashboards might show missing or outdated values. We’ll provide an update within the hour.
- identified Aug 20, 2026, 03:51 PM UTC
The ingestion delay has fully recovered, and the latest data should now be visible in the UI. Alerting has also returned to real-time processing. There will be data gaps in the UI between 9:40 UTC and 14:40 UTC while we complete the backfill. We are actively replaying the missing data, and the backfill is expected to take approximately 24–48 hours to complete. Next update within 8 hours.
- identified Aug 20, 2026, 11:40 PM UTC
The backfill is making progess, however, some customers may still see data gaps in the UI between 9:40 UTC and 14:40 UTC while it completes. We are still actively replaying the missing data, and the backfill is expected to take approximately an hour to complete. Next update within 1 hour.
- resolved Aug 21, 2026, 12:41 AM UTC
The backfill is now complete. All data has been restored. New data is now processing normally, and alerts and dashboards should reflect up-to-date information.