SolarWinds Observability incident

Degraded Data Ingestion [NA-01, EU-01]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on October 6, 2026 affecting Alerting and Logs, lasting 4h 17m. The incident has been resolved; the full update timeline is below.

Started
Oct 06, 2026, 12:06 PM UTC
Resolved
Oct 06, 2026, 04:24 PM UTC
Duration
4h 17m
Detected by Pingoru
Oct 06, 2026, 12:06 PM UTC

Affected components

AlertingLogs

Update timeline

  1. investigating Oct 06, 2026, 12:06 PM UTC

    We are currently investigating an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. We will provide an update within the hour.

  2. investigating Oct 06, 2026, 01:11 PM UTC

    We continue to investigate an issue affecting log ingestion for a subset of customers. Customers using former Papertrail log-ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not using the affected ingestion path remain operational. We will provide an update within the hour.

  3. identified Oct 06, 2026, 01:43 PM UTC

    We’ve identified the root cause of the degraded Logs data ingestion and are working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.

  4. identified Oct 06, 2026, 02:42 PM UTC

    We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.

  5. identified Oct 06, 2026, 03:38 PM UTC

    We’ve identified the root cause of the degraded Logs data ingestion and are still working on a fix. Customers using former Papertrail log ingestion endpoints may experience delayed processing or failed ingestion of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.

  6. monitoring Oct 06, 2026, 04:03 PM UTC

    A fix has been implemented for the Logs data ingestion issue and the backlog is being processed. Customers using former Papertrail log ingestion endpoints may continue to experience delayed processing of new log data. Services not utilizing the affected ingestion path remain operational. Affected customers may see gaps in the telemetry data and experience missing alerts. We will provide an update within the hour.

  7. resolved Oct 06, 2026, 04:24 PM UTC

    The data ingestion issue has been resolved and data has been completely processed. Systems are now stable and operating as normal.