SolarWinds Observability incident

Delayed Data Ingestion [NA-01]

Minor Resolved View vendor source →

SolarWinds Observability experienced a minor incident on August 12, 2025 affecting Alerting and APM and 1 more component, lasting 4h 39m. The incident has been resolved; the full update timeline is below.

Started
Aug 12, 2025, 09:42 PM UTC
Resolved
Aug 13, 2025, 02:21 AM UTC
Duration
4h 39m
Detected by Pingoru
Aug 12, 2025, 09:42 PM UTC

Affected components

AlertingAPMDEMRUMLogsDatabase ObservabilityNetwork ObservabilityKubernetes ObservabilityInfrastructure Observability

Update timeline

  1. investigating Aug 12, 2025, 09:42 PM UTC

    We’re currently investigating delay in Logs / Metrics / Traces data ingestion. As a result, New data may not appear in the UI, alerts may be delayed, and some dashboards could show missing or outdated values. We’ll provide another update within the hour.

  2. investigating Aug 12, 2025, 10:45 PM UTC

    We are continuing to investigate this issue.

  3. investigating Aug 12, 2025, 11:42 PM UTC

    We are continuing to investigate this issue.

  4. investigating Aug 13, 2025, 12:42 AM UTC

    We are continuing to investigate this issue.

  5. identified Aug 13, 2025, 01:47 AM UTC

    We have identified the root cause and are working on a fix. All services, except for APM, have returned to normal. Next update in 1 hour.

  6. resolved Aug 13, 2025, 02:21 AM UTC

    This incident has been resolved.